Return & Refund Policy

At Kekal, your satisfaction is our priority. If your purchase does not meet your expectations, we are committed to making it right.

Eligibility

• Items with defects or damage due to manufacturing flaws, including tears, stains, or visible defects.
• Incorrect items received or missing items from your order.

(Sale or discounted items are not eligible for return, exchange, or refund)

Returns & Refunds

• Please return items in their original state — new, unused, unaltered, unwashed, and undamaged.
• Contact our customer care team at kekal.officialhq@gmail.com within 15 days of receiving your order.
• Share your order number along with clear photos of any defective, damaged, or incorrect items.
• Once approved, your refund will be processed within 5–7 business days.
• Refunds will be issued to your original payment method.

Additional Terms
We reserve the right, at our sole discretion, to decline any return or refund request.